BQM: Downstream bonded cha. I have issue with my wifi in general since the start of my contract. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. The connection is terrible, I sound like a robot, the call drops etc. Start a broadband monitor now. QuickStart, set up and connections. Simply test your broadband service, and if we find an issue we can help with a fix online. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Latency is the amount of time used by data to reach its destination and come back. £15. Virgin Mobile Home Internet is currently available only to existing customers. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Are you able to monitor this and let us know how things are looking going forward. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. Only 4 devices connected. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Hi all. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. I even opened up a complaint. 67. Share a screen shot of the results. Leave it off for about 10 seconds. It doesn't matter how big the download is (it could be a song that would take a. The wider internet can also suffer traffic problems which can increase latency. 2 39400000 35 5120 KSym/sec 64QAM 4. 25-11-2022 12:58 - edited 25-11-2022 13:05. 3. Got a response from virgin media about a complaint I made. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. Packet loss is where some bits of information are lost. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. It doesn't matter how big the download is (it could be a song that would take a. Showing our 5 star reviews. The engineer which came out found no issues but suggested we had too many devices (approx. After 30 seconds, insert the SIM card back in and turn your Gigacube back on. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. network. Right now the following benefits of FTTP over Virgin Media/HFC. The median download speed at 1pm was 80. 1. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. These are some of the logs. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Yes, similar BQM for me and the main Belfast switch,. The average latency range for most sites is between 50 and 150 ms. Cable Modem StatusItem Status Comments. Tap the results to find out more about the issues, and when we expect them to be fixed. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. 0 Downstream channels. This type of connection only uses copper cables to carry the signals, to the street cabinet and your home, so provides essential speeds. Previously with NTL, Virgin Net, Cabletel, Cable Online. 54 Mbps to 1. The blackouts occur usually twice a week. David Samuel Robbins / Getty Images. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. Rang up virgin media loads of times but they don’t - 5211531 - 2. Broadband, Phone & TV bundles from £31. just general stuff. This can see latency times become very slow (double or more vs the usual baseline). 30-03-2022 08:00 - edited 30-03-2022 08:03. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. Gigafast broadband for seamless home-working and gamers. I'm in Northern Ireland on 350MB. 2 Mbps). 8. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). No one called me back and said I had to wait 1. This didn't solve the issue for me though. on 13-05-2023 13:11. Virgin Media Outage Update - Description: Service update. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. A Virgin Media spokesperson told ISPreview. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. I have tried various DNS all with. VM cable was only laid in my area last spring and made available for installation last summer. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. 9 458395984 3. Rebooting. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. Packet loss issues that have been lasting for months. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Outage this morning. Simply test your broadband service, and if we find an issue we can help with a fix online. 168. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. 1 Downstream channels. This visually shows what I have been epxeriencing for months now. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. Teams call constantly freeze, Jitter and Latency very high from Hub. However now flip this and the Virgin router is in the lounge and PC has issues with connection and this latency. The estimated fix dte and time is the 27th February at 3pm. 5 5120 64 qam 4 4 43100000 38. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. If anything, it’s more likely to. The latency test I was doing was on the Virgin app to my mobile phone. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. on 25-11-2021 20:07. 0 and 3. 1 router mode or 192. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. Hi @buchosmambo 👋. Tuning in. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. . Extremely Bad Ping and Latency. Browse Virgin Media Virgin Media Community. 962 ms 5. Test the service to a Router mode Hub (3/4/5) + your device with the link below. I've als. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. 5 5120 64 qam 5 3 30100000 35. latency with 100% packet loss is far from a usable service. In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. 0. Reply. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. my current setup is 1gb bb with hub 5 in modem mode, with ASUS AX56 router. 3. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. vpn latency when working from home. Sample BQM showing high latency issues on 11th April 2022. Also some packet loss. My BQM monitor though indicates a constant latency issues, although occasionally I can see the issue goes. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. The wired speed tests that virgin technicians do themselves m. Mobile Your Account. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 159 Locked 33 8. All its engineers are on our doorstep here in Essex. Buffering broadband. 3. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. Booking an engineer is easy with Virgin Media. Wales 57. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Re: High ping and latency. I use Google DNS servers, you may prefer Cloudfare, in which case enter. Problems with latency Problems with latency Blitax Tuning in Options on 17-07-2023 19:02 Hello, I've been having broadband problems for like 3 weeks already. Prior to August 2022, I was on a 250mb/s contract with a hub 3 and everything worked fine. 82. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. 17-07-2023 There are a few common causes of high broadband latency. Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Search Search. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. Our speed test won’t be able to “saturate” your Internet connection to test for bufferbloat if you’re. 100. Rang up virgin media loads of times but they don’t want to know. To see whether 5G has arrived in your area, visit our coverage checker. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. There are a few common causes of high broadband latency. I base this on the very high latency that magically improves at 12:30am - a classic symptom. Landline via Sipgate. High Latency and random packet loss. I am a 1Gig customer and have a Hub4 which I have been using for 1 year now. Switch off your Gigacube and take out the SIM card. Was devices connected to the hub idle? As you can spike your connection. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. The UK's largest independent broadband news and information site. I was told it was my network, I was very sceptical as it. Rebooting the hub usually starts the BQM recording again. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. Download and Upload speeds that im getting are as. Downstream bonded channels. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. For about 1. However, the Wi-Fi side does show some issues. Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. This is just a technical te. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. In terms of actually issue; Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, I. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. If I connect using a UK VPN and ping 1. 28. . I have rebooted all devices (VM Hub, my own router. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. 0%. on 04-02-2023 20:28. Periodically I have some kind of high ping problem:ping 8. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. 99 a month. 9 and test again. We have the 350mb package and speed isn't actually an issue, its latency. No improvements, still lagging and getting packet loss constantly. 33 Comments. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. I live in the UK and am playing ESO on the European server. 8 million premises since it began some years ago (c. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. 40 and choose up to . Entertain me; Broadband Deals. Clearly shows lag spikes occurring. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. 0 in modem mode with Raspberry Pi (running. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. The latency test I was doing was on the Virgin app to my mobile phone. When you download anything – even just a web page – you are sending a request to a remote server. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. HWLewis1080. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. After the problems started I began to run the broadband quality monitor from think broadband as I have seen. This can be replicated via WiFi. Normal latency has been around 8-15ms. within Virgin's). Over the last 3 weeks I have expe. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. Let us know. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. 50p/m for 264Mbps speeds, £36. Thanks for your post. Broadband speed statistics found those with speeds in excess of 1GB typically. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. 1. It seems that this specific issue cannot be resolved. By default, all projects automatically come with a default network that allows certain kinds of connections . Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. 962 ms 5. . I've gone through the usual resetting the hub 5, no faults in my area etc. 1. Browse. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. I'm trying to use the hub 5 in router mode for the first time. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. While basic speeds of 3-5 Mbps. over RFoG, then this is less of an issue. However, a friend who lives nearby and also is with virgin media appears to be unaffected. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. I've tried resetting the router and it hasn't changed anything. Rang 150 at 3. Right now the following benefits of FTTP over Virgin Media/HFC. The generated date is when coverage was at the figures quoted. 1%. Had an ongoing issue in our area for a while, high latency making working from home impossible. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. They weren't helpful and told me they would monitor my broadband over. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Network lag happens for a few reasons, namely distance and congestion. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Rated 4. All my devices including the work computer are getting the speeds that I expect (image on original post). 100. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. Follow these steps: 1. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. I and my sister both have the Surface Pro 4/5 Laptop, of course, made by Microsoft. Channel Frequency (Hz) Power (dBmV) SNR (dB). If your Hub is in Router mode try this link to see if the latency issues occurs. Virgins customer support has been awful too. SpeedRe: Latency / Jitter spikes, causing issues on teams, VPN, Google Home 25-07-2022 20:05 - edited 25-07-2022 20:23 Unfortunately I missed the boat on the 14 days - we were moving house over a fair period of time and didn't really get a chance to use it in earnest for work / play etc for a while!Customers of Virgin Media’s cable broadband ISP in Surrey, as well as potentially a few other parts of South East England, have for nearly two weeks been suffering from high latency times to servers in the EU (as well as a few in the UK). on 09-02-2021 13:29. Jitter is used to describe the amount of inconsistency in latency across the network, while latency measures the time it takes for data to reach its destination and ultimately make a round trip. 8 (Google DNS) or 208. Scotland 53. Using the Connect App, all the Jitter and Latency seem to come. This is causing problems in games but also causing stuttering and drop outs when doing video calls. Many people reporting issues in this area (service checker says no problems 🙄 ). Running test via Thinkbroadband high latency spikes and packet loss. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. nothing major - xbox, laptop, phones, Alexa etc. Sorry to hear of the broadband issues. Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. internet issues in B11 3AY. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. i have typical devices connected. e. I’ve been having various issues with Virginmedia Broadband for about 3 months now, the first issue was the time it takes to load websites, which I believe is related to DNS, but Virgin sent out an engineer who checked everything and couldn’t find a fault on my connection. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. virginmedia. Calls over internet issues with Virgin wifi. I've been using net meter and ping test which. 9 out of the 30 customers on that specific cabinet were due a repull. 1 DS is too low at -7 so that needs fixed. I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. . 150 or just allocate as they are currently. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. I have since had intermittent issues with high latency that really affects online gaming and makes the experience unbearable. No setup fee. Hub 3. I'm currently with Virgin Media in this flat (where I'm experiencing the issue), hence the forum post. My goal is to reduce latency and jitter such that the delay and buffering on a real. on 04-11-2022 21:31. More comprehensive network performance managers can test and check latency alongside their other features. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. virginmedia. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. In response to Sabrina_B. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. The wider internet can also suffer traffic problems which can increase latency. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. BQM graphs of the last 3 days. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. Unbearable latency, lag spikes & packet loss for 1. I'm currently using a wifi range extender connected to. nothing major - xbox, laptop, phones, Alexa etc. 1 GB/s download according to Samknows). We would like to show you a description here but the site won’t allow us. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. Broadband Quality Monitor. 50p/m for 132Mbps speeds, £32. 8. Speed and latency problems for Virgin Media users to some destinations | thinkbroadband The UK's largest independent broadband news and information site Log in Sign up now!. on 15-06-2023 17:04. Click on the “Networking” tab. . I have had these issues since the day i got the broadband installed, Over 5 months ago. Latency Spikes and Packet Loss. 0. Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. 0.